FAQs
Frequently Asked Questions
What types of items do you sell?
We specialise in timeless collectables including antiques, artwork, and giftable items. Browse our collections to discover unique pieces with history and character.
Do you offer local pickup?
Yes! We offer local pickup as an option at checkout. Once your order is ready, you'll receive a notification with details on how to collect your item.
How do I know my item will arrive safely?
We are very good at packing all sorts of items, Each item is individually assessed and packaged accordingly. Smaller items are packed with multiple layers of bubble wrap, foam peanut void fillers and are double boxed if required. Artworks are wrapped in bubble wrap and cardboard, with additional hardboard if they are glazed or large. For particularly fragile items we make a wooden crate to ship them in. Furniture is usually sent with bubble wrap and cardboard wrapping, unless the courier asks for it to be sent unwrapped, in which case they protect it with furniture blankets during transport. We take photos of all items prior to packing them in the event of any disputes with couriers. If your item does arrive with signs of damage to the packaging, please take photos before unwrapping it, and then photos of the item itself if damage has indeed occurred, and forward them to us as soon as possible.
How do I know if an item is authentic?
All items in our store are carefully curated and described to the best of our knowledge. If you have questions about a specific piece, please contact us before purchasing.
What is your returns policy?
We want you to be happy with your purchase. Please visit our Refund Policy page for full details on returns and refunds.
Do you deliver outside of the mainland UK?
It depends on the item. We regularly ship smaller antique and vintage items, such as ceramics and tea caddies, globally. It is more problematic to send larger items such as furniture, and larger artworks outside of the UK as delivery costs tend to be very high. However, we are always happy to look into costs for you, so please get in touch if you would like a quote for delivery of a particular item.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking update once your order has been dispatched.
How do you prepare your antiques for sale?
It very much depends on the item. Generally, everything gets cleaned as appropriate for the item. This may just mean that surface dust is removed from an oil painting on canvas, or it may involve a full wash of glassware or ceramics. Things like paint flecks are carefully removed if possible to do so. Wooden items are given a coat of wax if required, and if anything requires additional restoration then that is carried out as well. Any wooden items with woodworm holes are treated against woodworm as a precaution, even if the holes have obviously been there for a long time. We try and ensure that every piece that leaves us is in the condition we would like to receive it if we were the buyer.
Do you attend antique fairs or events?
Yes, we occasionally participate in local antique fairs and events. Follow us on social media or sign up to our newsletter to stay updated on upcoming appearances.
How do I care for my antique furniture?
Generally speaking antique furniture is easy to look after, but following these guidelines will help to maintain it appropriately:
1. Cleaning
Use a soft, lint-free cloth to dust regularly. Avoid using water or harsh chemicals, which can damage the wood or finish. For stubborn dirt, a slightly damp cloth with a mild soap solution can be used sparingly, but always dry the surface immediately.
2. Polishing and Waxing
Apply a high-quality furniture wax or polish designed specifically for antiques, such as beeswax. Avoid silicone-based products as they can create a residue that is difficult to remove. Waxing should be done sparingly, typically once or twice a year, to nourish the wood and protect the surface.
3. Environment
Keep antique furniture away from direct sunlight to prevent fading and drying out. Maintain a stable temperature and humidity level; extreme fluctuations can cause wood to crack or warp. In houses with modern central heating systems which are typically drier, placing a bowl of water under the piece of furniture or on top of a radiator can help to add a bit of moisture back into the environment.
4. Handling
When moving furniture, lift it rather than dragging to prevent stress on joints and legs.
5. Protection
Use coasters, mats, or felt pads under objects to prevent scratches, stains, and water rings. Avoid placing hot items directly on the surface.
Proper care will help your antique furniture remain beautiful and functional for generations.
Do you offer valuations?
No. If we are looking to buy an item from you we will obviously offer a price, but we do not offer valuations otherwise. If you have an item you would like to know the value of, or learn more about, we would recommend contacting your local auctioneer for an appraisal.
If you have any questions that are not answered above then please do get in touch and we will try to help.
How can I contact you?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.